Privacy Policy

At ALCYRO Digital Agency ("Alcyro," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. By using our website or services, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and company name when you submit a contact form or inquiry.
• Payment and billing information when you engage our paid services.
• Any other information you voluntarily provide through forms, emails, or direct communication.

Automatically Collected Information

• Browser type, operating system, and device information.
• IP address and approximate geographic location.
• Pages visited, time spent on pages, and navigation paths.
• Referring URLs and search terms used to find our website.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, project requests, and service questions.
• To provide, maintain, and improve our services and website experience.
• To process transactions and send related billing and account information.
• To send you updates, newsletters, and marketing communications (with your consent).
• To analyze website usage patterns and optimize our user experience.
• To protect against unauthorized access, fraud, and other illegal activities.
• To comply with legal obligations and enforce our Terms and Conditions.

3. Data Storage & Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmitted between your browser and our servers.
• Secure storage of personal data with access limited to authorized personnel only.
• Regular security assessments and updates to our systems and practices.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

4. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic website functionality, such as session management and security features.
• Analytics Cookies: Help us understand how visitors interact with our website, allowing us to improve content and navigation.
• Marketing Cookies: Used to track visitors across websites for the purpose of displaying relevant advertisements (used only with consent).

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Services

We may use third-party services that collect, monitor, and analyze data to improve our services. These may include:

• Google Analytics for website traffic and behavior analysis.
• Payment processors for secure transaction handling.
• Email service providers for newsletters and communication.
• Cloud hosting providers for website and data infrastructure.

These third-party services have their own privacy policies. We encourage you to review their policies before providing information.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Data Portability: Request your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at contact@alcyro.com.

7. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and project inquiry data are retained for up to 24 months unless you request earlier deletion. Financial and billing records may be retained longer as required by applicable tax and accounting regulations.

8. Children's Privacy

Our website and services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: